Support

How to reach us

Email support@secrates.app. We aim to reply within two working days.

We cannot open your vault

We never hold your passphrase, your recovery phrase or your keys. If you lose both your passphrase and your recovery phrase, no one can open your vault, and we cannot help you get in. Never send us your passphrase or your recovery phrase.

Before you write

• A purchase is missing: open Settings in the app and tap Restore Purchases first.
• A vault does not show on another device: check that iCloud Drive is on for Secrates on both devices, then run Prove My Backup on the device that made the vault.

Refunds and subscriptions

Purchases are handled by Apple. You can cancel a subscription any time in your App Store account settings, and ask for a refund at reportaproblem.apple.com.